Carrier Fees

Our carrier partners will pass on various fees from time to time, some of the more common fees we pass through are listed below.

NBNCo

Description	Charge
Incorrect Callout Fee	$75
No Fault Found (no truck roll required)	$50
No Fault Found (truck roll required)	$75/hour (min 2 hrs) + Travel ($1.40/km + $98/hour).
No Fault Found (truck roll required & professional splitter installation)	$75/hour (min 3.5 hrs) + Travel ($1.40/km + $98/hour) + Materials
Late Cancellation or Missed Appointment (site visit required)	$75
Replacement of missing/removed/vandalised etc ONT/NTD	$165
Late Cancellation or Missed Appointment (after hours)	$150

Description	Charge
Incorrect Callout Fee	$75
No Fault Found (no truck roll required)	$50
No Fault Found (truck roll required)	$135/hour (min 2 hrs) + Materials/Parts
Late Cancellation or Missed Appointment (site visit required)	$75
Late Cancellation or Missed Appointment (after hours)	$150
Replacement of missing/removed/vandalised etc ONT/NTD	$145
Customer calling OptiComm/OPENetworks NOC directly instead of interacting with Retail Service Provider (e.g, MyOwn Tel)	$45

Description	Charge
Incorrect Callout Fee	$165 (Business Hours) +$110 After Hours/Emergency
No Fault Found (no truck roll required)	$165 (Business Hours) +$110 After Hours/Emergency
No Fault Found (truck roll required)	$165 (Business Hours) +$110 After Hours/Emergency
Late Cancellation or Missed Appointment (site visit required)	$165 (Business Hours)
Late Cancellation or Missed Appointment (after hours)	$275
Replacement of missing/removed/vandalised etc ONT/NTD (current connections or retroactively)	$330 + Callout Fee ($165 during Business Hours, +$110 After Hours/Emergency)
Complex Installation Fee	$220/hr (Business Hours) +$110/hr After Hours/Emergency